11 1 10 Marc J. Schniederjans Primary Author mixed material 0205136001 United States of America Allyn and Bacon, Inc. 1993 Richard B. Chase Primary Author Nicholas J. Aquilano Additional Author mixed material 025610039X United States of America RICHARD D. IRWIN 1992 FOCUSING COMPETITIVE EXCELLENCE Peter W. Stonebraker Primary Author G. Keong Leong Additional Author mixed material 0205142532 Boston Allyn and Bacon, Inc. 1994 Decision Making in the Operations Function Third Edition Roger G. Schroeder Primary Author mixed material 0070556180 New York McGraw-Hill 1989 Improving Customer Service FOURTH EDITION Edward M. Knod, Jr Additional Author Richard J. Schonberger Primary Author mixed material 0256082405 Homewood, Illnois RICHARD D. IRWIN 1991 Strategic and Tactical Decisions Fourth Edition Barry Render Additional Author Jay Heizer Primary Author mixed material 0132444844 New Jersey Prentice Hall 1996 William J. Stevenson Primary Author mixed material 0256139008 Chicago Irwin McGraw-Hill 1996 Total Quality and Responsiveness International Edition Hamid Noori Primary Author Russell Radford Additional Author mixed material 0079120377 New York McGraw-Hill 1995 Manufacturing and Nonmanufacturing FOURTH EDITION James B. Dilworth Primary Author mixed material 0394383222 New York RANDOM HOUSE 1989 Manufacturing and Nonmanufacturing FOURTH EDITION James B. Dilworth Primary Author Lawrence P. Ettkin Additional Author mixed material 0679300821 New York RANDOM HOUSE 1989